We have some useful information below, which may answer your enquiry:

If it relates to Returns or Refunds, further information can be found at the bottom of the page. Returns are handled through our returns portal.

If it relates to delivery locations, charges or timescales (including seasonal delays), further information can be found on our Shipping and Delivery page. We ship most UK orders by tracked Royal Mail which typically takes 2-3 working days but can take longer in peak times. 

Our current processing time to dispatch an order from our warehouse is 1-2 working days (Monday-Friday), not including the day the order was received. This may be longer during holiday and bank holiday periods.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

These sometimes go into the spam/junk folders so please check this first and if you still do not have it, do email customer service at with your name and they will be able to help locate your order details.

Although we are very active on our Instagram page, the best way to get hold of us for customer/order enquiries is our email: 

If you have waited more than 48 hours for a reply, please get back to us. Not all emails get through modern spam filters, and we are here to help on your enquiry.

You can also contact us via post at the address below: DYNS, PO Box 7614, LICHFIELD, WS14 4NQ

For any general questions, you may be able to find some helpful answers on our FAQ's page. 


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